Contact support
Email support@tavala.io from the app or from your own mail, with your device, the app version and what you did. Tavala has no live chat.
On this page
Support is by email: support@tavala.io. Tavala has no live chat. Write from the app so the message already carries your app version, or write from your own mail with the details below.
Write from the app
- Open Settings. On a phone, tap the round person icon at the top right. On an iPad, a Mac or the web, tap or click Settings at the foot of the rail or the sidebar.
- Go to SettingsAboutContact support. The row shows
support@tavala.io. - Your mail app opens a new message to support@tavala.io. The subject is "Tavala" and your version, for example "Tavala 1.0.0 (1)". Leave it as it is, and write the message.
If no mail app is set up on the device, Tavala copies the address and shows "Copied support@tavala.io". Paste it into any mail app.
What to include
| Include | Why |
|---|---|
| The device and its system version | The model and the iOS, iPadOS, macOS or Android version, or the browser and its version on the web. Some problems happen on one system only. |
| The app version | It is at the foot of Settings, under the frog: "Tavala 1.0.0 (1)". The subject line of a message sent from the app already has it. |
| What you did | The steps in order, starting from the screen you were on. |
| What you expected and what happened | The words on the screen, copied exactly if you can. |
| Whether it happens every time | And whether you are online, offline or signed out. |
| The email address of your account | Only if your question is about the account. Write from that address when you can. |
Do not send your password or an email code. Support never needs them. Do not attach an export of your data unless support asks, because it holds every figure you recorded.
Screenshots
A screenshot often shows the problem faster than a description. If you would rather not show your amounts, turn on hidden amounts first. Every figure then shows as dots in the screenshot. Tap the eye on the Home card, or see hide amounts on screen.
Privacy requests
For a privacy request, write to privacy@tavala.io. Use that address for privacy requests only, such as asking what Tavala holds about you, or asking for an account to be deleted when you cannot open the app. Write from the email address on the account. For everything else, use support@tavala.io. In the app, you can delete your account yourself in SettingsDanger zoneDelete account. See delete your account.
Special cases
- Lost authenticator app. On the sign-in screen, tap Lost your authenticator app? and then Email support. Write from your account's email address. Tavala has no recovery codes, so support confirms it is you and helps you back in. See turn on two-step verification.
- Paid for Plus, still on the free plan. Include the receipt from Apple, Google or Stripe. See I paid for Plus but the app still shows the free plan.
- A bank connection problem. Name the bank and the message on its card in Connected accounts. See my bank stopped importing transactions.
Before you write
Many questions have an answer already. Try search in this help, the troubleshooting pages and the glossary. If your balance looks wrong, start with my balance or What's Left looks wrong.
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