Reset or change your password

To reset a password you forgot, or to change one you remember, use Forgot password? on the Sign in screen. Tavala emails an 8-digit code to your account's address, you enter it, choose a new password, and you are signed in. Settings has no separate change-password row.

Reset or change your password

1. Open the Sign in screen.
   • You are locked out, or this is a new install. On the welcome screen, tap I already have an account. Otherwise open Settings and tap Sign in on the Guest card.
   • You are signed in and want a new password. Sign out first, then open Settings and tap Sign in. Your data stays in your account and comes back when you sign in. On a phone, Settings is the round person icon at the top right. On an iPad or a Mac it is at the foot of the rail or the sidebar.
2. Tap Forgot password? under the Sign in button.
3. On the Reset password screen, enter the email of your account and tap Send reset code.
4. On the Enter reset code screen, enter the 8-digit code from the email and tap Verify. Resend code works after a 30-second countdown.
5. If your account has an authenticator app, the Two-step verification screen asks for its 6-digit code before the new password.
6. On the Set a new password screen, type a New password of at least 6 characters and tap Update password. The button stays off until the password is long enough.
7. Home opens and a message reads "Password updated. You're signed in." Your data downloads as it does on any sign-in on another device.

Good to know

• The code replaces your old password. You prove who you are by getting the email, so you do not need to know the old password.
• The code is wrong or old. The screen says "That code didn’t work - check it or tap Resend." or "That code has expired - tap Resend to get a new one." Use the newest email.
• Too many tries. "Too many attempts - wait a moment and try again."
• No email arrives. See I did not get the email code.
• You cannot open the account's email. There is no other way to reset a password in the app. See contact support.
• Other devices. If another device that is signed in loses its session after the change, Tavala keeps any changes it had not uploaded. Home shows "Your session ended before N changes could upload. They're saved on this device - sign in again to finish." Tap Sign in and use the new password.
• Changing the email address is not possible in the app; only the password can be reset.
• A passkey signs you in without the password. See sign in with a passkey.