Restore a purchase on a new device

Tavala Plus belongs to your account, not to a phone. On a new device, signing in with the account that bought Plus is usually all it takes. If the plan card still says Free plan, Restore purchases asks the store, and then Tavala's server, to look again.

Restore Plus

1. Sign in with the Tavala account that bought Plus. See sign in on another device.
2. Open Settings and look at the plan card. On a phone, Settings is the round person icon at the top right. On an iPad or a Mac it is at the foot of the rail or the sidebar. If the card says Tavala Plus, you are done.
3. If it says Free plan, tap Restore purchases on the card. The label changes to "Restoring..." while it works.
4. Wait up to a minute, then check the card again. It says Tavala Plus, where it is billed and when it renews, once Tavala's server confirms the subscription.

What the message means

Good to know

• Use the same store account. In the apps, the restore looks in the Apple ID or Google account signed in on the device. Use the one that paid.
• Use the same Tavala account. Plus is recorded on the account you were signed in to when you bought it. If you have more than one account, sign in with that one.
• A purchase made in the browser has nothing to restore from a store. The button asks Tavala's server to re-read your Stripe subscription, so signing in is what matters.
• Restoring never charges you and never buys anything.
• The plan card shows only when you are signed in. A guest has no plan card, because Plus is bought on an account.
• If you see "Given by Tavala" on the card, Plus was granted to your account and has no store subscription to restore or manage.
• Still on the free plan? See the troubleshooting answer I paid for Plus but the app still shows the free plan. If that does not help, write to support from the email on your account and attach the receipt. See contact support.